frequently asked questions

  • we’ve discovered that the most convenient way for our guests to schedule appointments is to text us at 248-938-4194. when scheduling, make sure to include:

    + your name
    + photos of your current hair in natural light
    + any photos you have saved for inspiration
    + (if applicable) stylist request
    + any specific date requests or schedule restrictions

  • We are all about quality over shortcuts. Every service we offer is done with meticulous attention to detail, and we will not rush the process. Some looks may require 4+ hours to achieve perfection, so we ask that you plan your day accordingly.

  • For safety and to maintain a relaxing environment for all of our guests, we kindly request that you make arrangements for child care during your visit.

    If you are bringing an additional person to your appointment, please be advised that they may have to wait in our client lounge if the salon is busy.

  • We accept all major credit cards and cash. (Some stylists may accept Zelle, Venmo or Cashapp. Check with your stylist before arriving)

salon policies

Punctuality: Please arrive on time for your appointment. If you are more than 15 minutes late, we may need to reschedule or adjust your service to fit the remaining time.

Rescheduling & Cancellations: Rescheduling or cancelling within: 48 hours of your appointment will result in a 50% charge of the services booked or 24 hours of your appointment will result in a 100% charge of the services booked. 

No-Show Policy: No-shows will be charged 100% of the scheduled service cost and may require a deposit to book future appointments.

Retail Products: Unused and unopened products may be returned or exchanged within 7 days of purchase with a valid receipt. We do not accept returns for used or opened products.

Extension Deposits: Deposits collected for hair extensions are not refundable.